At AIS we listen to our patients and healthcare providers to ensure we are living up to our high-touch service promise. We track patient comments and measure our “service score” (a measurement of patient satisfaction). Our result is a greater than 98% satisfaction rating.
We also know that hearing, first-hand from individuals already served, can make a difference in choosing an imaging provider (please see “You Have a Choice.“)
Here are some recent comments from AIS patients:
What did you like about our facility?
– “MRI was much less stressful.” NH, Lynnwood, WA
– “The understanding of our fear.” LW, Lynnwood, WA
– “Open MRI as I’m claustrophobic & the staff is great.” JS, Kirkland, WA
– “Very, very friendly people.” AF, Boise, ID
– “Excellent! The people raise the standard, they couldn’t have been kinder.” FE, Bellevue, WA